Stakeholder Knowledge Area
Project
Stakeholder Management includes the processes required to:
· Identify the people,
groups or organizations that could impact or be impacted by the project
· To analyze
stakeholder expectations and their impact on the project
· To develop
appropriate management strategies for effectively engaging stakeholders in
project decisions and execution.
Stakeholder
management also focuses on continuous communication with stakeholders to
understand their needs and expectations.
While
some stakeholders may have a limited ability to influence the project, others
may have significant influence on the project and its expected outcomes.
The
knowledge area of Project Stakeholder Management consists of the
following four processes:
Process Name
|
Project Management Process Group
|
Key
Deliverables
|
Identify Stakeholders
|
Initiating
|
Stakeholder Register
|
Plan Stakeholder Management
|
Planning
|
Stakeholder Management Plan
|
Manage Stakeholder Engagement
|
Executing
|
Issue Log
|
Control Stakeholder Engagement
|
Monitoring and Controlling
|
Work Performance Information
Change Requests
|
Identify Stakeholders is the process of
identifying the people, groups, or organizations that could impact or be
impacted by a decision, activity, or outcome of the project.
Following
must be considered while identifying stakeholders:
1. Analyzing and
documenting relevant information regarding their interests
2. Level of involvement
3. Interdependencies
4. Influence
5. Potential impact on
project success
It
is critical for project success to identify the stakeholders early in the
project or phase.
The
project charter can provide information about internal and external parties
related with the project.
Stakeholder
analysis is a technique of systematically gathering and analyzing quantitative
and qualitative information to determine whose interests should be taken into
account throughout the project.
Power/Interest
Grid with Stakeholders is used as a tool to identify the strength of a
stakeholder.
Stakeholder
Register contains all details related to the identified stakeholders.
The stakeholder
register should be consulted and updated on a regular basis, as stakeholders
may change—or new ones identified—throughout the life cycle of the project.
The
Inputs, Tools and Techniques and Output of Identify Stakeholder process are given below:
Project Charter
|
Stakeholder Analysis
|
Stakeholder Register
|
Procurement Documents
|
Expert Judgment
|
|
Enterprise Environmental Factors
|
Meetings
|
|
Organizational Process Assets
|
Plan Stakeholder
Management
is the process of developing appropriate management strategies to effectively
engage stakeholders throughout the project life cycle
It
is based on the analysis of their needs, interests, and potential impact on project success.
The
key benefit of this process is that it provides a clear, actionable plan to interact with
project stakeholders to support
the project’s interests.
Stakeholder
management is about creation and maintenance of relationships between the
project team and stakeholders, with the aim to satisfy their respective needs
and requirements within project boundaries.
The
engagement level of the stakeholders can be categorized as unaware, resistant, neutral, supportive,
and leading.
The
current engagement can be documented using Stakeholders Engagement Assessment Matrix.
The
stakeholder management plan is a component of the project management plan and
identifies the management strategies required to effectively engage
stakeholders.
The
Inputs, Tools and Techniques and Output of Plan Stakeholder Management process are given
below:
Project Management Plan
|
Expert Judgment
|
Stakeholder Management Plan
|
Stakeholder Register
|
Meetings
|
Project Documents updates
|
Enterprise Environmental Factors
|
Analytical Techniques
|
|
Organizational Process Assets
|
Manage Stakeholder
Engagement
is the process of communicating and working with stakeholders to meet their
needs/expectations, addresses issues as they occur, and foster appropriate
stakeholder engagement in project activities throughout the project life cycle.
Managing
stakeholder engagement helps to increase the probability of project success by
ensuring that stakeholders clearly understand the project goals, objectives,
benefits, and risks.
The
communications management plan provides guidance and information on managing
stakeholder expectations.
A
change log is used to document changes that occur during a project.
The
Inputs, Tools and Techniques and Output of Manage Stakeholder Engagement process are
given below:
Stakeholder Management Plan
|
Communication Methods
|
Issue Log
|
Communications Management Plan
|
Interpersonal Skills
|
Change Requests
|
Change Log
|
Management Skills
|
Project Management Plan Updates
|
Organizational Process Assets
|
Project Documents updates
|
|
Organizational Process Assets updates
|
Control Stakeholder
Engagement
is the process of monitoring overall project stakeholder relationships and
adjusting strategies and plans for engaging stakeholders.
Stakeholder
engagement activities are included in the stakeholder management plan and are
executed during the life cycle of the project.
The
Inputs, Tools and Techniques and Output of Control Stakeholder Engagement process are
given below:
Project Management Plan
|
Information Management
Systems
|
Work Performance Information
|
Issue Log
|
Expert Judgment
|
Change Requests
|
Work Performance Data
|
Meetings
|
Project Management Plan
Updates
|
Project Documents
|
Project Documents updates
|
|
Organizational Process Assets
updates
|
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